You may pay your bill automatically through your bank account by using the enrolment form below. Completed forms can be emailed to utilities@rockyview.ca.
Utility Accounts
How to access County-provided water, wastewater, and garbage services.
Topics
Information on this page applies to County-provided utility services only. Visit the drinking water, wastewater, and waste and recycling pages to see where the County provides utility services.
Utility Rates
2026 Utility Rate Update
Effective January 1, 2026, new water and wastewater rates will take effect for Rocky View County customers.
These updates, approved by Council, reflect inflationary adjustments only. The increase helps the County maintain reliable service, complete system improvements, and manage the rising costs of delivering safe, sustainable utilities.
A balanced cost recovery model for water and wastewater services is currently being developed and will be considered next year.
What’s Changing
- New water and wastewater rates take effect January 1, 2026.
- The adjustment reflects inflation and higher operational costs such as power, materials, and maintenance.
- Rates continue to be below balanced cost recovery levels while work continues on a long-term utility funding strategy.
- Customers will see the updated rates on their first 2026 utility bill.
Why It Matters
Rocky View County is committed to providing safe, reliable, and sustainable water and wastewater services for residents and businesses.
Rate adjustments help:
- Maintain essential infrastructure and equipment
- Support consistent water quality and service reliability
- Keep utility systems financially sustainable over time
Updates will be provided here as they become available. For questions, contact Utility Services at utilities@rockyview.ca or call 403-230-1401.
Make a Payment
Create a Utility Account
To sign up for a utility service provided by the County, you need to create an account.
Utility account numbers are specific to the property; not to the customer. If you move to a new property in Rocky View County, your utility account number will change. If you pay your bill online or by telephone banking, be sure to update your utility account number with your financial institution.
Cancel a Utility Account
Use our online form to cancel your utility account.
Overdue Payments
Your payment must be received by Rocky View County on or before the due date shown on your utility bill. A penalty will be applied to any outstanding account balances. After 60 days, unpaid charges may be transferred to the property tax roll of the affected property.
Please contact Utility Services by emailing utilities@rockyview.ca or phoning 403-230-1401 to discuss any payment concerns.