Report an Issue

Review Process

Once we receive the complaint, we will assign an Enforcement Officer. Complaints are responded to on a priority basis. Response time will depend on availability of personnel at the time of the complaint, and the priority of your complaint compared with others received by the unit.

If your complaint is not urgent, we may ask for your assistance. For example, if you have found a stray dog and an Enforcement Officer is not available, we may ask if you will:

• Keep the dog until an officer is available.
• Take the dog to the Humane Society yourself.

Enforcement Process

Your complaint along with all the information you provide will be kept on file and assigned to an Enforcement Officer, who will keep the complaint file open until the matter is resolved.

Depending on the evidence available, the Enforcement Officer assigned to your complaint will take action based on your wishes. Insufficient evidence will result in no prosecution. In these cases, a warning may be issued.

During the course of an investigation, you may be asked to provide a written statement of what you observed. You may also be asked if you would be willing to testify in court. Your testimony is essential if you want a charge laid for an infraction that an Enforcement Officer did not personally witness. If you are not willing to provide a statement or testify in court, a charge will not be laid. In these cases, a warning to the offender(s) is a normal course of action.

In some situations, if it has been determined that a bylaw has been violated, the offender is given the option of voluntary compliance (following the rules once they are understood). If this does not resolve the issue, the case may be presented to a court of law.

Complaint Follow-Up

At the conclusion of an investigation, the Enforcement Officer will contact you to let you know what action was taken and the final outcome.