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Rocky View County Citizens Share Their Satisfaction on Services 

Thursday, April 17, 2025

Rocky View County continues to enhance its municipal services by actively tracking performance and incorporating ongoing citizen feedback. 

Since 2022, the County has worked with third-party research firm Leger Canada to understand resident satisfaction levels. Alternating annually between a full Citizen Satisfaction Survey and a smaller Pulse Survey, this research plays a key role in developing strategic priorities and plans. 

The most recent Pulse Survey, conducted between February 12 and 19, 2025, gathered insights from 350 residents via telephone interviews. The results show positive momentum in several key areas, reflecting a steady improvement in service quality, communication, and public engagement. 

Highlights from the 2025 Survey: 

• 67% of residents are satisfied with the overall level of service provided—the highest rated aspect of service delivery. 

• 64% are satisfied with the information provided by the County (e.g., website, social media, newspaper). 

• 55% are satisfied with public engagement opportunities, a notable 13-point increase from the 2024 survey. 

• 63% of those who interacted with the County in the past year were satisfied with the experience. 

• 42% feel they receive good or very good value for their municipal property tax dollars, maintaining the same level as 2023 and an improvement from 2022. 

Top Issues Identified by Residents: 

When asked to identify the top local issues, residents shared the following: 

• 15% said planning for future growth and development 

• 14% said road maintenance 

• 9% said recreational facilities and youth programs 

These concerns align with the County’s long-term goals to manage growth, infrastructure, and community needs. 

Thank you to all survey participants for continuing to share their perspectives. Regular resident input is essential to shaping services that reflect local priorities and values. 

Full survey results, along with past years’ reports, are available at rockyview.ca/survey. 

Posted in: Administration