In alignment with the County's Five-Year Strategic Plan, the Planning & Development Department Enhancement Strategy was developed and implemented in 2023 with the goal to improve the Department's customer service delivery and operational efficiency, as well as develop processes to ensure continuous improvement.
The 2024 End of Year Report highlights the successes and areas for growth to advance Council's Strategic Plan objectives. Planning has achieved significant advancements in handling increased volumes across the department. Furthermore, the Planning department has collected over 200 responses from applicants in 2024 to produce a Customer Survey Summary Report. Along with planning policy and technical considerations, the survey feedback is a key input into the refinement of Planning department. Building on these results, the 2025 Planning Roadmap provides a forward-looking perspective into continuing this strategic direction.
Previous Years Reports