In alignment with the County’s Five-Year Strategic Plan, the Planning & Development Department Enhancement Strategy was developed and implemented in 2023 with the goal to improve the Department’s customer service delivery and operational efficiency, as well as develop processes to ensure continuous improvement.
The 2023 End of Year Report highlights the successes and areas for growth outlined by the Strategy. The Department achieved significant advancements in process mapping, handling over 11,200 inquiries, and improving the timeliness of planning and subdivision approvals, notably reducing processing times. Building on these results, the 2024 Planning Roadmap provides a forward-looking perspective into continuing this strategic direction.