If you receive an emergency notification from the County or Alberta Emergency Alert, it’s important to follow any instructions given, and to monitor additional alerts for any changes. Local officials may advise you to shelter in place, evacuate, or to simply be aware of the situation and wait for updates.

If you are instructed to shelter in place, stay in the building you are in and immediately gather everyone, including pets, in a small, interior room, on the lowest floor away from exterior doors, with no or few windows. You do not need to seal off your entire home or office building.

If you are asked to evacuate, you should vacate your home as advised, taking the route specified by officials. Do not return to your property until you receive instruction to do so. In the event of an evacuation, the County’s Emergency Management Agency will set up a reception centre to receive evacuees.

For more information about sheltering-in-place and evacuations, refer to the Rocky View County Household Emergency Resource Guide (PDF) or visit the Alberta Emergency Management Agency website.

Emergency Reception Centres

An Emergency Reception Centre is a safe gathering place for people displaced from their homes as a result of an emergency or disaster. The initial function of the centre is to receive evacuees who have been forced from their homes as a result of an emergency or disaster. A centre is usually available for the first 72 hours following a disaster, during which evacuees should plan their next steps by contacting their insurance agents, families, and friends.

Whether or not a reception centre is opened depends on many factors including the size of the emergency and the number of volunteers or facilities available.

The County has several sites prepared and pre-approved by Alberta Health Services throughout the County to be used for Emergency Reception Centres if needed. If you are asked to evacuate, you will also be provided with information about the location of the centre set up for your area.

What to Expect at an Emergency Reception Centre

An Emergency Reception Centre provides:

  • Information about the emergency
  • Assistance meeting basic needs
  • Help planning recovery from the disaster

The services offered at Emergency Reception Centres vary depending on the type of emergency. Generally they will provide primary services:

  • Meals if you are without food or food preparation facilities
  • Clothing, blankets, and toiletries
  • Temporary lodging if you are unable to find lodging for yourself
  • Assistance finding and re-uniting with loved ones

Centres may also provide specialized services, depending on the need and the resources available:

  • Emotional support
  • First aid and other health services
  • Child minding
  • Transportation

Can residents bring pets to an Emergency Reception Centre?

We realize your pets are very important to you. Unfortunately, not all Emergency Reception Centres in the County can accommodate pets due to public health regulations and/or size limitation. An exception is made for certified assistance animals.

It is your responsibility to make provisions for your pet(s) prior to entering the Emergency Reception Centre. If you need help in locating a kennel or making other arrangements for your pet, please see the centre manager.


During an emergency, the County is unable to accept donations of any kind. For those who would like to donate, please check with local community agencies, who will then organize how donations are distributed.


Call 9-1-1 for immediate emergency assistance such as fire, ambulance and police services.

For non-emergency inquiries contact Rocky View County at 403-230-1401.